Terms & Conditions

Last updated: 4 November 2026

Welcome to Laffe! These Terms & Conditions apply to your use of our website and any purchases made through it. By placing an order with us, you agree to the terms set out below.

Please read them carefully before making a purchase.

1. About Us

This website is operated by Laffe Goods Ltd ("Laffe", "we", "us" or "our").

Laffe Goods Ltd is a UK-based food business specialising in flavour-led, sustainably minded condiments.

Business details:

• Company name: Laffe Goods Ltd

• Registered company number: 16083595

• Registered office: 124 City Road, London, EC1V 2NX

• Email: hello@laffegoods.com

• Website: https://www.laffegoods.com/

2. Using Our Website

By using this website, you confirm that:

• You are legally capable of entering into a binding contract.

• Any information you provide when placing an order is accurate and complete.

• You will not use our website for any unlawful or fraudulent purpose.

We reserve the right to update, amend or withdraw any part of our website without prior notice.

3. Products and Availability

We do our best to ensure that all product descriptions, images, ingredients and prices displayed on our website are accurate and up to date.

However:

• Product images are for illustrative purposes and minor variations in appearance, colour or texture may occur.

• Product availability is subject to stock levels.

• We reserve the right to discontinue or amend products at any time.

• Ingredients and product formulations may occasionally change. Please always check the product packaging for the most up-to-date ingredient and allergen information.

If a product becomes unavailable after you have placed an order, we will contact you to arrange a suitable solution, including a refund where appropriate.

4. Pricing and Payment

All prices displayed on our website are in pounds sterling (£).

The total price of your order, including any applicable delivery charges, will be displayed at checkout before payment is taken.

We reserve the right to change product prices at any time. However, any changes will not affect orders that have already been accepted.

Payment must be made in full at the time of placing your order using one of the payment methods available at checkout.

We reserve the right to cancel an order if payment cannot be authorised or if we suspect fraudulent activity.

5. Placing an Order

When you place an order through our website, you will receive an order confirmation by email.

This confirms that we have received your order but does not necessarily mean that your order has been accepted.

We reserve the right to refuse or cancel an order in exceptional circumstances, including:

• Products being unavailable.

• An error in product pricing or description.

• Suspected fraudulent or unauthorised transactions.

• Delivery restrictions or circumstances beyond our control.

If we cancel an order after payment has been taken, you will receive a full refund.

6. Delivery

We aim to dispatch orders within the estimated timeframe stated on our website.

Delivery times are estimates and may be affected by circumstances outside our control, including courier delays, adverse weather or postal disruptions.

Please ensure that the delivery address provided at checkout is correct. Laffe cannot accept responsibility for delivery issues resulting from an incorrect address supplied by the customer.

Once your order has been dispatched, we will not be responsible for delays caused by the delivery provider. However, if your order does not arrive, please contact us so we can investigate.

If your order arrives damaged, please contact us as soon as possible with photographs of the packaging and affected products.

7. Returns, Refunds and Exchanges

Our general policy is that we do not accept returns or offer refunds for unwanted products or changes of mind.

As we sell food products, we take hygiene, food safety and product quality seriously. For this reason, we do not offer voluntary returns or exchanges on food products simply because a customer has changed their mind, ordered the wrong item or no longer wants their purchase, where no statutory cancellation right applies.

Please check your order carefully before completing your purchase.

Damaged, faulty or incorrect orders

If your order arrives damaged, faulty, unsafe or different from what you ordered, please contact us at [Insert email address].

Please include:

• Your order number.

• A description of the issue.

• Photographs where relevant.

• Any other information that may help us investigate.

We will assess the issue and, where appropriate, arrange a replacement, refund or other suitable remedy.

Your statutory rights

Nothing in this policy affects your statutory consumer rights under UK law.

Where applicable, customers retain their legal rights to cancel online purchases within the statutory cancellation period. Certain food products may be exempt from these rights, including goods that deteriorate or expire rapidly and qualifying sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed.

We do not exclude or restrict your legal rights in relation to goods that are faulty, unsafe, not as described or otherwise fail to meet the requirements of applicable consumer law.

8. Food Safety and Storage

Our products are made with care and attention to food safety and quality.

Customers are responsible for:

• Following the storage instructions displayed on the product packaging.

• Observing the use-by or best-before dates, as applicable.

• Following any instructions regarding refrigeration after opening.

• Keeping products away from contamination and storing them appropriately.

Laffe cannot accept responsibility for deterioration or damage resulting from improper storage, mishandling or failure to follow product instructions after delivery.

If you have any concerns about the safety or quality of a product, please stop using it and contact us.

9. Allergens and Dietary Information

We aim to provide clear and accurate ingredient and allergen information for all our products.

Please carefully review the ingredient lists and allergen information before purchasing.

If you have a food allergy, intolerance or specific dietary requirement, please contact us before placing an order if you require further clarification.

While we take appropriate precautions during production, we cannot guarantee that our products are suitable for every individual with a food allergy.

10. Promotions and Discount Codes

From time to time, we may offer promotional codes, discounts or special offers.

Unless otherwise stated:

• Promotional codes cannot be exchanged for cash.

• Only one discount code may be used per order.

• Promotions cannot be applied retrospectively to orders already placed.

• We reserve the right to withdraw or amend promotions at any time.

Specific promotional terms may apply where stated.

11. Intellectual Property

All content on this website, including our branding, logos, product descriptions, photographs, graphics, designs and written material, belongs to Laffe Goods Ltd or is used with permission.

You may not copy, reproduce, distribute, modify or use any of our content for commercial purposes without our prior written permission.

12. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.

This includes liability for:

• Death or personal injury caused by negligence.

• Fraud or fraudulent misrepresentation.

• Breach of your statutory consumer rights.

• Any other liability that cannot legally be excluded or limited.

Subject to the above, we will not be responsible for losses arising from circumstances beyond our reasonable control or from the misuse, improper storage or handling of our products.

13. Privacy and Personal Information

We collect and process personal information in accordance with our Privacy Policy.

Information provided when placing an order, creating an account or contacting us will be handled in accordance with applicable UK data protection legislation.

Please refer to our Privacy Policy for further information about how we collect, use and protect your personal information.

14. Third-Party Websites

Our website may contain links to external websites or services.

These links are provided for convenience only. We do not control or accept responsibility for the content, policies or practices of third-party websites.

15. Changes to These Terms

We reserve the right to update or amend these Terms & Conditions from time to time.

Any changes will be published on this page, with the updated date displayed at the top.

We recommend checking this page periodically to stay informed of any changes.

16. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising in connection with these terms will be subject to the jurisdiction of the courts of England and Wales, without affecting any mandatory consumer protections that apply in your country of residence.

17. Contact Us

If you have any questions about these Terms & Conditions, an order or one of our products, we'd love to hear from you.

Laffe Goods Ltd

Email: hello@laffegoods.com

Website: https://www.laffegoods.com/

Thank you for supporting Laffe. More Taste, Less Waste.